Request by email
Email rulainxm@gmail.com from your account email with the subject “SecTrans account deletion”. State that you want your account and associated data deleted. If you use Apple Hide My Email or cannot access your original email, tell us your sign-in method so support can help verify ownership.
Do not send passwords, verification codes, access tokens, or payment card details. We may request ownership verification. We will confirm the processing status and expected completion time by email after verification.
Delete in the app
End any live session, open Settings → Delete account, and confirm. The current action uses soft deletion: it marks the account as deleted, signs you out, and prevents further sign-in or service use by that account. Server-side records remain. To request actual removal of associated personal data, email us as described above.
Data deleted and retained
In-app soft deletion does not automatically erase captions, AI summaries, glossary terms and translations, preset choices, email, name, avatar, authentication identities, or password credentials. For an actual deletion request by email, we will verify ownership and explain what can be removed, necessary retained records, and the expected processing time.
Necessary internal account references, session, usage, transaction, and administrative audit records remain for legal obligations, settlement, disputes, and fraud prevention and are no longer used for ordinary service. Contact the email above to ask about retained items, reasons, and retention periods or request further deletion. Data legally required to be retained cannot be deleted early.
SecTrans does not store raw audio. See the privacy policy.
Cancel subscriptions separately
Account deletion does not automatically cancel subscriptions. Cancel in Google Play subscriptions, Apple subscription settings, or your original Stripe subscription manager to prevent future charges. Contact support if you cannot access the management page.
