Audio and live sessions
Why can't I start recording?
Allow SecTrans to use the microphone in system settings and make sure no call, recorder, or other app has exclusive access to audio input. After changing permission, fully close and reopen the app.
Why did realtime translation end automatically?
A session ends safely when the network disconnects, audio stops arriving for an extended period, the system interrupts the microphone, translation time runs out, or the realtime connection fails. Confirmed captions are preserved whenever possible.
Why does recording stop after switching apps on iPhone or iPad?
iOS may interrupt the SecTrans microphone when you switch to another app such as YouTube. Re-enabling the microphone can also pause audio in the other app. This is a system audio-session limitation. Play audio on a second device or select System audio in the desktop Web app.
How do I translate computer audio on the Web?
Select System audio before starting, choose a tab that has sound in the browser sharing dialog, and enable Share audio. SecTrans uses only the audio track; the shared video is not uploaded or processed.
How can I improve translation accuracy?
Choose languages that match the actual speech, stay close to the microphone, and reduce background noise. Classroom mode suits continuous speech in one source language; Conversation mode suits speakers alternating between two languages.
Lecture translation and AI classroom assistant
How do I collect professor questions, homework and bilingual answers automatically?
In the Web app, choose Classroom mode, set the source and target caption languages, start translation and manually enable the classroom assistant. Active Plus, Pro or Ultra users can have professor questions and explicit assignments collected from confirmed captions about every 20 seconds. Questions explained in class show bilingual classroom answers with caption references; questions not yet explained show separately labeled bilingual AI reference answers. See the classroom assistant guide and setup steps.
Why was a question or deadline missed?
The assistant depends on confirmed source captions and teaching context. Unclear audio, transcription errors, uncertain speaker roles or missing context can cause omissions. Unstated deadlines and requirements are not filled in. Check the source captions.
Sign-in and account
Can I use the app without signing in?
The production service currently requires sign-in. Guest realtime translation is available only when the current environment enables a guest entry. Cloud history, AI summaries, plans and account management require a registered account; the classroom assistant also requires an active paid plan.
What if the email code does not arrive?
Check spam, confirm the address is correct, and wait 60 seconds before trying again. Repeated requests can trigger a temporary security limit, so try again later if needed.
What if Google or Apple sign-in was cancelled?
Start again and complete the system authorization. If you cancel authorization, SecTrans does not create a new sign-in session. You can also use email sign-in and contact support if the issue continues.
Does signing out delete my account?
No. Signing out only removes the access token from the current device. It does not delete the server-side account, usage records, or transcripts you chose to save.
Transcripts, saving, and history
Are live captions saved automatically?
Captions do not enter cloud history automatically; you must actively save them. Under the classroom draft rules, the Web app keeps confirmed captions and completed assistant content in this browser for up to seven days; see the privacy policy. Raw audio is not saved.
How do I delete a saved transcript?
Open History, find the transcript in the list, choose Delete, and confirm. Deleted transcripts cannot be recovered.
Can I save captions after a connection failure?
Yes. SecTrans keeps confirmed captions. If the server is still finalizing the session, saving waits and retries. Keep the network connected and do not immediately exit the app.
Delete your account and personal data
On iOS, open Settings, choose Delete Account under Account, and confirm. The app signs out immediately, marks the account as deleted, and prevents it from signing in again.
Deleting the account in the app does not immediately erase account, identity, transcript, session, usage, security, or transaction records from the server. Those records are retained as needed for legal, security, audit, dispute-resolution, and fraud-prevention purposes and are no longer used to provide ordinary service.
To separately request access to, correction of, export of, or deletion of related personal information, email rulainxm@gmail.com from the address linked to the account. Do not include a password or verification code.
For full details about data handling, see the SecTrans Privacy Policy.
